manage customer complaints, give ideal remedies and options inside the deadlines; observe up to make certain resolution
Develop sustainable interactions and have faith in with shopper accounts via open up and interactive conversation
helps in supervision and coaching of new or current agents on the Sales ground as needed, and in the event that there won't be any coaching courses, acts being an Assistant staff chief on a marketing campaign assigned etech as required.
ABOUT ETECH Etech delivers up coming technology BPO alternatives. a worldwide minority owned enterprise, Etech has established and trademarked how to turn your info into strategic insights.
encounter Doing the job as A part of a collaborative team - we work collectively to be sure shoppers have an Remarkable buyer working experience each time they location an order.
Etech is surely an equal opportunity employer. The crew comprises of those with a lot of diverse perform and existence activities.
Prepare report on gross sales things to do - income Tracker Be open up and responsive to steady coaching, get an Energetic part in general performance planning and goal setting.
The perform setting properties explained here are agent of People an worker encounters even though executing the essential capabilities of the position. affordable accommodations could be created to permit people with disabilities to perform the important capabilities.
Acquire all required facts though working on shopper’s motive to Get hold of and update tickets based on the communication or escalate the exact same to worried Section.
About us Etech provides subsequent-era BPO solutions. a world minority-owned small business, Etech has created and trademarked how to show your details into strategic insights. Leveraging the strength of synthetic in addition human intelligence Etech enhances instruction and coaching to center on crucial behaviors building enhanced consumer experiences and shareholder price. Etech introduced in 2003 with only four hundred staff members and one Call Middle in Nacogdoches, Texas.
Etech has distribute to a few international locations, with 7 U.S areas, one nearshore, and two offshore. With about one hundred sixty million voice interactions, forty million chat & electronic mail interactions, and fifty four million excellent checking evaluations each year, Etech has the pliability and scalability to associate with organizations of all sizes.
discover program stage prospects to boost Merchant Settlement processes and get the job done with accounting groups for betterment of Settlement processes
dealing with a global workforce, providing community-/safety Services with a higher amount of excellent Assists with regime and advert hoc requests. Supports projects and initiatives within the department
Ability to clear up functional issues and cope with several different concrete variables in conditions where by only constrained standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or program variety.